Store Policy

Shipping Policy

We currently ship all products to US and Canada only. For Non-US or Canada residents, you could considered using a Forwarding Service. For orders ship to Canada, we are not responsible for all import duties, Canadian taxes, custom, or brokerage fee.

We use UPS ground to deliver most of the US orders and UPS Standard for the Canadian orders. Occasionally, at our discretion, we may use Fedex or some other shipping company. We also offer UPS 3 Day Select, UPS 2 Day Air, and UPS Next Day Air for expeditious delivery.

Please note that we DO NOT ship to P. O. Box addresses and APO/FPO boxes.

Most non-personalized orders are shipped within 3 business days, but during busy wedding season, the processing time could extend to 7 business days. Personalized items may take 1 to 3 weeks to process before shipping out. Please make sure to check the item availability that is listed on each individual item page for item specific processing times.

Shipping cost is calculated based on shipment weight and shipping distance.

Please email us at customerservice@lovelyweddingstore.com if you would like to request a Rush Order. We will response quickly to discuss possible options.

Return and Exchange Policy

You may return new, unopened items within 14 days of the delivery date for a full refund of the cost of the items or an exchange except for the non-returnable items listed below. Items must be returned in its original form and packaging. Please note that shipping fee is non refundable.

The following items are not returnable:

Customized items Personalized items Engraved items Edibles and confectionary products Wearable that has been worn (eg. Garters, jewelry)

We do not accept partial returns. Only full orders can be returned.

Please contact us via email at customerservice@lovelyweddingstore.com for a Return Authorization number and return shipping address before returning your package. No returns will be processed without the Return Authorization number.

We recommend shipping the return package with a tracking number to ensure the package is handled safely.

After we confirmed the return items are in good condition, the refunds will be issued in the same method as the original payment.

Damage, Incorrect Items and Shortage Claim Policy

All items are packed professionally and carefully in our various warehouses. If something should arrive damaged, we will send your replacements or issue credits. Please allow enough time to receive the replacements via UPS ground.

We may request to pickup the damage items in some cases for filling a claim with UPS and for quality control purposes. If this is the case, we will arrange for a UPS pickup at no charge to you.

For incorrect items, we will arrange for a UPS pickup to pickup the incorrect items and send out the replacements via UPS ground.

For missing items, we will send out replacements via UPS ground.

Please note all damage, incorrect items or shortage claims must be made within 14 days of the delivery date via email to customerservice@lovelyweddingstore.com . No claims will be accepted after 14 days. Please include your order number, name and a description of the problem in your email.

Out of Stock Policy

We make every effort in updating our website with the latest out of stock and availability date information. However, some items may gone out of stock before we have enough lead time to update our website.

If the item you purchased is out of stock, we will notify you via email with the expected shipping date. You will have a choice of full refund or accept the backorder. Pre-paid out of stock orders will have the first priority to be processed once the items are in stock.

Method of Payment

We accept Visa, MasterCard, American Express, Discover, and Paypal.

Sales Tax

An 9.75% sales tax will only be assessed for orders that are shipped within the state of California. All other states and countries are tax-exempt.

Links

This website contains links to other sites. Please note that LovelyWeddingStore.com is not responsible for the terms, contents or privacy practices of such sites.

Security for Buyers

LovelyWeddingStore.com uses SSL (Secure Socket Layer) encryption when transmitting certain kinds of information, such as financial services information or payment information. An icon resembling a padlock is displayed on the bottom of most browsers window during SSL transactions that involve credit cards and other forms of payment. Any time we ask for a credit card number during checkout for payment, it will be SSL encrypted. The information you provide will be stored securely on our servers.

LovelyWeddingStore.com is certified CISP-compliant. Created by Visa and MasterCard, the Cardholder Information Security Program (CISP) outlines a standard for security procedures for merchants and service providers that store, process, or transmit cardholder data.

Privacy Policy

LovelyWeddingStore.com is committed to protect the privacy of our customers. Any information we collect from you is used to communicate with you only and it will never be sold or disclosed to outside third parties.



This site is hosted by Yahoo! Store. Yahoo! hosts the store pages, ordering system, and order data. Yahoo! automatically collects order information but may only use this information in the aggregate. If you accessed this store through Yahoo! Shopping, Yahoo! also automatically collects information about your shopping experience. Please see the Yahoo! Privacy Policy for more information about how Yahoo! uses this information.