FAQ

What is your shipping policy?

We currently ship all products to US and Canada only. For Non-US or Canada residents, you could considered using a Forwarding Service.

For orders ship to Canada, we are not responsible for all import duties, Canadian taxes, custom, or brokerage fee. For questions regarding duties and taxes, please contact your local taxation department.

We use UPS ground to deliver most of the US orders and UPS Standard for the Canadian orders. Occasionally, at our discretion, we may use Fedex, UPS Mail Innovations or some other shipping company. We also offer UPS 3 Day Select, UPS 2 Day Air, and UPS Next Day Air for expeditious delivery.

Please note that we DO NOT ship to P. O. Box addresses and APO/FPO boxes.

Expedited shipping method will not speed up the order processing time.

Most non-personalized orders are shipped within 3 business days, but during busy wedding season, the processing time could extend to 7 business days.

Personalized items may take 1 to 4 weeks to process before shipping out. Please make sure to check the item availability that is listed on each individual item page for item specific processing times.

Shipping cost is calculated based on shipment weight and shipping distance.

Orders which contain multiple item prefix codes may ship from multiple warehouses and result in multiple shipments.

Please email us at customerservice@lovelyweddingstore.com if you would like to request a Rush Order. We will response quickly to discuss possible options.

What is your return and exchange Policy?

You may return new, unopened items within 14 days of the delivery date for a full refund of the cost of the items or an exchange except for the non-returnable items listed below. Items must be returned in its original form and packaging. Please note that shipping fee is non refundable. Customers are responsible for paying for return shipping, except in the instance where an error was made by us.

The following items are not returnable:

Customized items
Personalized items
Engraved items
Edibles and confectionary products
Wearable that has been worn (eg. Garters, jewelry)

We do not accept partial returns. Only full orders can be returned.

Please contact us via email at customerservice@lovelyweddingstore.com for a Return Authorization number and return shipping address before returning your package. No returns will be processed without the Return Authorization number.

Please return your order to the warehouse address provided in your return confirmation email. Please do not return your order to our corporate address, unless indicated. Returns to an incorrect address will be charged additional shipping for us to return them back to the proper warehouse inventory.

We recommend shipping the return package with a tracking number such as UPS or Fedex to ensure the package is handled safely. In the instance where our warehouses can not locate your return, we will use the tracking to verify the return and issue credit to your account.

Please insure your parcel back to the address we provide you in our return email, as we will not be able to offer you credit on any merchandise which was damaged/lost in return transit.

After we confirmed the return items are in good condition, the refunds will be issued in the same method as the original payment.

What is your damage, incorrect Items and shortage Claim Policy?

All items are packed professionally and carefully in our various warehouses. If something should arrive damaged, please email us a picture of the damaged items and we will send your replacements or issue credits. Please allow enough time to receive the replacements via UPS ground.

We may request to pickup the damage items in some cases for filling a claim with UPS and for quality control purposes. If this is the case, we will arrange for a UPS pickup at no charge to you.

For incorrect items, we will arrange for a UPS pickup to pickup the incorrect items and send out the replacements via UPS ground.

For missing items, we will send out replacements via UPS ground.

Please note all damage, incorrect items or shortage claims must be made within 7 days of the delivery date via email to customerservice@lovelyweddingstore.com . No claims will be accepted after 7 days. Please include your order number, name and a description of the problem in your email.

What is your lost package policy?

It is the customer's responsibility to ensure that addresses given to us as the shipping destination will be received by the customer.

If nobody will be available to receive the packages at home, please ship the packages to your work address.

If package is left at the door, it will be the customers sole responsibility to ensure receipt. We are not responsible for lost packages.

What is your out of stock policy?

We make every effort in updating our website with the latest out of stock and availability date information. However, some items may gone out of stock before we have enough lead time to update our website.

If the item you purchased is out of stock, we will notify you via email with the expected shipping date. You will have a choice of full refund or accept the backorder. Pre-paid out of stock orders will have the first priority to be processed once the items are in stock.

What is your Refused Shipment and Undeliverable Packages policy?

Any orders refused for delivery by a customer are subject to additional charges.

Customers who refuse delivery will be responsible for the original shipping charges, the return shipping & handling charges and a 10% restocking fee of the original order subtotal.

Customer will be charged a $25.00 additional handling fee for any undelivered shipment due to customer's incorrect address entered on the order form which must reshipped.

Any shipment that needs to be re-shipped will be charged the same shipping charges that applied to the original order plus a $25.00 handling fee.

Please note, UPS does not deliver to PO Box addresses.

What is your accepted method of payment?

We accept Visa, MasterCard, American Express, Discover, and Paypal.

Do you collect sales tax?

An 9.00% sales tax will only be assessed for orders that are shipped within the state of California. All other states and countries are tax-exempt.

Order Acceptance Policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Lovely Wedding Store reserves the right at any time after receipt of your order to accept or decline your order for any reason.

Product Description and Typographical Errors

We make every attempt to provide you with accurate product descriptions, colors and sizes. Due to variances in color settings on different types of monitors, colors of actual products may differ slightly from the image you see on our website.

We have used our reasonable efforts to display as accurately as possible the colors of the materials shown on this site. However, because the colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate. We apologize for any inconvenience this may cause you.

In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, Lovely Wedding Store shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Lovely Wedding Store shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Lovely Wedding Store shall immediately issue a credit to your credit card account in the amount of the charge. The display of products in this site shall not constitute an offer to sell.

Links

This website contains links to other sites. Please note that LovelyWeddingStore.com is not responsible for the terms, contents or privacy practices of such sites.

Security for Buyers

LovelyWeddingStore.com uses SSL (Secure Socket Layer) encryption when transmitting certain kinds of information, such as financial services information or payment information. An icon resembling a padlock is displayed on the bottom of most browsers window during SSL transactions that involve credit cards and other forms of payment. Any time we ask for a credit card number during checkout for payment, it will be SSL encrypted. The information you provide will be stored securely on our servers.

LovelyWeddingStore.com is certified CISP-compliant. Created by Visa and MasterCard, the Cardholder Information Security Program (CISP) outlines a standard for security procedures for merchants and service providers that store, process, or transmit cardholder data.

Privacy Policy

LovelyWeddingStore.com is committed to protect the privacy of our customers. Any information we collect from you is used to communicate with you only and it will never be sold or disclosed to outside third parties.